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NEC ECC: Option E - Non payment due to hours claimed differ from Clock-in Analysis

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I am currently working on an Option E project in which our application for payment is substantiated by Third Tier Subcontractor Invoices and Timesheets validated by a Manager.

2 Months ago the project was completed but recently the customer advised that the hours we claimed are not being paid other than a record from a clock in machine - we have settled our subcontractor account.

The machine could never provide a full account of hours due to the fact that it was placed in the working area months into the project however this is the basis of the customer assement who will not certify and pay despite the proven financial commitment we are now stuck in.

Whilst I acknowledge the device we have variables such as tasks outside the working area e.g collection of tools and equipment away from the working area to undertake the project and the ignorance of subcontractors who walk past the unmanned device freely.

Any sugguestions / advice on this matter?

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